This Refund Policy explains how billing, cancellations, and refunds work for paid Does It Flood? one-time Single Property Reports and subscriptions. It is part of, and should be read together with, our Terms of Use.
1. One-Time Reports: Delivery and Refunds
A Single Property Report is a one-time purchase for one address. It does not renew or start a subscription. After payment is confirmed, sign in to view the report on its property page or from Report purchases in your account. The report includes a downloadable PDF.
For one-time reports, we refund duplicate charges, billing errors, or reports that cannot be delivered. Otherwise, one-time report purchases are non-refundable, except as required by law. Contact billing@doesitflood.com to request help or a refund. Approved refunds are issued to your original payment method.
2. Subscription Billing
Paid plans are offered on a recurring monthly or annual basis. When you subscribe, you authorize us and our payment processor (Stripe) to charge your payment method the applicable fee at the start of each billing period. Subscriptions renew automatically at the then-current price until you cancel. All fees are stated and charged in U.S. dollars.
3. Cancelling Your Subscription
You can cancel your subscription at any time from your Manage billing page. When you cancel:
- Your plan stays active through the end of the current paid billing period.
- You keep access to paid features until that period ends.
- Your subscription will not renew, and you will not be charged again.
Cancelling stops future charges; it does not, by itself, trigger a refund of amounts already paid.
4. Subscription Refunds
Because you can cancel at any time to prevent future charges, we generally do not provide refunds or credits for partial billing periods, unused time, or fees already paid. When you cancel, you simply retain access through the period you have already paid for.
We may, at our sole discretion, issue a refund as a goodwill gesture in appropriate cases, for example, a duplicate charge, a clear billing error on our part, or a charge you contact us about promptly after an unintended renewal. Approved refunds are issued to your original payment method and may take several business days to appear.
5. Free Trials and Introductory Offers
If we offer a free trial or introductory rate, the terms of that specific offer will be presented at sign-up and control. Unless stated otherwise, a paid subscription begins automatically when a trial ends, and you can cancel before the trial ends to avoid being charged.
6. Price Changes
We may change subscription prices from time to time. Any price change applies to future billing periods, and we will provide notice before it takes effect so you can cancel if you do not wish to continue at the new price.
7. How to Request Help
If you have a billing question, believe you were charged in error, or would like to request a refund, contact us. Include the email address on your account, the date and amount of the charge, and the report address if your question is about a one-time report. To stop an unwanted subscription renewal, cancel it separately through Manage billing.
Random Llama Software
Email: billing@doesitflood.com